FAQ's

How long does it take to receive your mattress set?

Due to the fact each mattress set is made to order, it can approximately 2 - 3 weeks from order placement to delivery of your new mattress set. Remote areas of the shipper's delivery area may result in longer deliver times.

What is a no-flip mattress?

A no-flip mattress is a mattress that never needs to be flipped.

The Simmons Company introduced this revolutionary "building-block" design to the retail marketplace in January of 2000 after over 3 years of research and development. Through rigorous testing, this design was proven to be much more durable than a conventional mattress set.

What is a foundation?

A foundation is the name given to a rigid, non-flexing box spring. The Triton® Power-beam foundation is standard across the entire Simmons product line and is the cornerstone of the no-flip design innovated by the Simmons Company. The Triton® foundation, which is available in a 9" regular and 5" low profile height, was engineered for added durability and can support up to 2000 pounds.

Is there an advantage to using the 9" Triton foundation versus the 5" low profile version?

No, there is absolutely no difference in performance, feel, or durability - it simply comes down to which height works best for your application.

What is the warranty coverage?

Mattress sets are covered against defects in workmanship and materials, directly through Simmons. Please refer to your warranty card for terms for your specific model.

Return Policy?

All mattress and foundation sales are final - no cancellations, returns, refunds, or exchanges (except manufacturer defects resulting in warranty coverage).

All sale purchases are final and can not be returned or exchanged.

Does the mattress require deep-pocketed sheets?

There is no standard thickness mattress, so you will need to make sure that the fitted sheet can accommodate the height of the mattress you purchase.

What is a Mattress Protector?

A cover, not a pad that is made of a comfortable stretch fabric that is not only breathable and non-allergenic, but also fire retardant and waterproof. These truly unique covers are impermeable to dust mites, bed bugs, mold and bacteria and add an unsurpassed layer of protection for your new mattress set.

What is the difference between a standard King and a California King?

The dimensions of a standard size King are 76" x 80", and the dimensions of a California King are 72" x 84".

Can I purchase a Queen set with a Split foundation?

Yes, for an additional $100 charge over the standard Queen set price.

Is a bed frame included with the purchase of a mattress set?

No, we do not include a bed frame with the purchase of a mattress set. You may purchase a bed frame if you need one.